Privacy Policy
Effective Date: December 2025
Welcome to ISHELL.lk – Your Smartphone Fashion Designer
1. Information We Collect
We collect the following details to provide you with a smooth and personalized shopping experience:
Personal Information: Name, email address, phone number, and delivery address.
Payment Information: Processed securely through our payment partner Genie. (ISHELL does not store or access your complete payment details.)
Cookies & Analytics: To improve your experience, we use cookies and analytics tools to understand browsing behavior and optimize our website performance.
Social Logins: If you sign in using Facebook, Google, or other platforms, we may receive limited profile information for account creation and personalization.
2. How We Use Your Information
- We use the information collected to:
- Process and deliver your orders.
- Send updates about your purchases and deliveries.
- Provide customer support and handle inquiries.
- Improve our website, products, and user experience.
- Send you promotional offers, newsletters, and updates via email, SMS, or WhatsApp (you can opt out anytime).
3. Data Protection & Security
- Your data security is our top priority.
- All transactions are encrypted and processed through Genie’s secure payment gateway.
- We use SSL encryption and trusted hosting partners to keep your information safe.
- Access to your data is limited only to authorized ISHELL personnel.
4. Sharing Your Information
We respect your privacy — your personal data will never be sold or traded.
We may share limited information with:
Payment partners (Genie) to process transactions.
Delivery partners for order fulfillment.
Analytics and marketing tools (like Google Analytics or Meta Ads) to improve our services.
All partners comply with strict data protection standards.
5. Cookies
Cookies help us make your experience smoother. You can control or delete cookies through your browser settings, but disabling them may affect certain website features.
6. Your Rights
You have the right to:
- Access or update your personal information.
- Request deletion of your account.
- Opt out of promotional communications at any time.
- You can exercise these rights by contacting us at [email protected].
7. Retention of Data
We retain your data only as long as necessary for business, legal, or security purposes. Once it’s no longer required, we securely delete it.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The latest version will always be available on ishell.lk.
9. Contact Us
If you have questions or concerns about your data, please reach out:
📧 [email protected]
🌐 www.ishell.lk