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Terms & Conditions

Effective Date: 01 December 2025
Welcome to ISHELL.lk – Your Smartphone Fashion Designer

These Terms & Conditions govern your use of ishell.lk and your purchases from ISHELL. By accessing or using our website, you agree to follow these terms. Please read them carefully before making a purchase or subscribing to our services.

1. About ISHELL

ISHELL is a Sri Lanka–based brand redefining iPhone fashion through creativity and innovation. We offer premium iPhone cases and accessories through both one-time purchases and subscription plans.

2. Use of Our Website

You agree to use ishell.lk only for lawful purposes. You must not:

  • Engage in fraudulent activities.
  • Attempt to interfere with the website’s security or functionality.
  • Use our content, images, or designs without permission.

3. Product Information & Availability

We do our best to display accurate product details, colors, and images. However, minor variations may occur depending on your device display.
Product availability is subject to change, and we reserve the right to modify or discontinue products without prior notice.

4. Orders & Payments

  • All orders placed through lk are subject to confirmation and product availability.
  • Payments are securely processed through Genie, our trusted payment gateway partner.
  • ISHELL does not store your full payment details.
  • Once payment is confirmed, you will receive an order confirmation email or SMS.

5. Subscriptions

  • Our subscription service allows you to receive curated iPhone cases or accessories on a recurring basis.
  • Subscriptions can be paused or canceled anytime from your account or by contacting [email protected].
  • Payments for active subscription periods are non-refundable once processed.
  • ISHELL reserves the right to modify pricing or features of the subscription plan with prior notice.

6. Delivery & Shipping

  • Orders are shipped within the estimated timeframe mentioned at checkout.
  • Delivery times may vary depending on location and courier partners.
  • You will receive tracking information once your order is dispatched.
  • ISHELL is not responsible for delays caused by courier services or external factors beyond our control.

7. Returns, Replacements & Refunds

  • We want you to love what you ordered.
  • If you receive a damaged or incorrect item, contact us within 3 days of delivery at [email protected] with photos for verification.
  • Approved returns or replacements will be processed promptly.
  • Subscription boxes or used items are not eligible for refunds unless defective.

(For detailed steps, please refer to our Return Policy if you plan to publish a separate page.)

8. Promotions & Discounts

Promotional offers, discounts, or coupon codes are subject to specific terms and validity periods.

Only one promotion can be applied per order unless stated otherwise.

ISHELL reserves the right to cancel or modify promotions at any time.

9. Intellectual Property

All content on ishell.lk — including images, logos, designs, and text — is the property of ISHELL and protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without written consent from ISHELL.

10. Limitation of Liability

ISHELL is not liable for:

  • Any indirect or consequential damages from using our products or services.
  • Delays, losses, or disruptions caused by third parties (courier, payment gateway, etc.).
  • User misuse or mishandling of products.
  • Your use of the website is at your own risk.

11. Changes to These Terms

We may update these Terms & Conditions as our business evolves. The latest version will always be available on ishell.lk. Continued use of our website means you accept the updated terms.

12. Contact Us

For questions about these Terms & Conditions:
📧 [email protected]
🌐 www.ishell.lk

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